Category Archives: 2010 Linda Talley Articles

Why Do Customers Complain?

If a customer has a complaint about a product or service, when they run into the so-called customer service representative (CSR), they forget about the original complaint and take it to a personal level. Ever wondered why? Because we haven’t … Continue reading

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When You Embrace the Entrepreneurial Spirit in Your Work!

The entrepreneur conveys confidence, passion, and mission. They are leaders, motivators and customer champions. They make others drool. Whether you work for yourself or for another, there is an entrepreneurial spirit waiting to be awakened and realized. And, when you … Continue reading

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“No” Is Not a Dirty Word

Many of us don’t like to use the word NO. Some of us use the word all the time and people who hang out with us or work for us hate it! If you never use NO, you get taken … Continue reading

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A Button Can Indicate a Closed or Opened Mind

As a sales professional, when you are dealing with customers, watch their “buttons.” If a customer sits back in his chair with arms crossed, you haven’t established a relationship and he is not going to buy. He probably also has … Continue reading

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