If a customer has a complaint about a product or service, when they run into the so-called customer service representative (CSR), they forget about the original complaint and take it to a personal level. Ever wondered why? Because we haven’t … Continue reading
The entrepreneur conveys confidence, passion, and mission. They are leaders, motivators and customer champions. They make others drool. Whether you work for yourself or for another, there is an entrepreneurial spirit waiting to be awakened and realized. And, when you … Continue reading
Many of us don’t like to use the word NO. Some of us use the word all the time and people who hang out with us or work for us hate it! If you never use NO, you get taken … Continue reading
As a sales professional, when you are dealing with customers, watch their “buttons.” If a customer sits back in his chair with arms crossed, you haven’t established a relationship and he is not going to buy. He probably also has … Continue reading
Linda’s experience as a leader and highly touted body language expert translates into dynamic, humorous, and profound presentations that will instruct you professionally, touch you personally, and inspire you to reach for the highest within yourself and your business.
